The experience of trying to leave a subscription that was one click to join — a phone line, a chat agent, a retention offer, a 'are you sure', another 'are you sure' — unsubscribe hell, named by sufferers in the 2010s and addressed, in the US, by a 2024 click-to-cancel rule. The record's entry for the gym membership you still have.
I saved a screenshot of the first Unsubscribe Hell post I saw. Looking at it now, the joke is entirely in the timing. The timing does not survive the screenshot.
A screenshot of a cancellation chat in which the agent offered a discount four times, and the user's final message was 'I am moving to the sea'. The record notes it worked.
The record notes the rule of thumb: if signing up was a button, cancelling is a phone call, and if signing up was a phone call, cancelling is a letter.
What does it mean? Write it the way you would say it out loud.
